SmartTrack Security Promise

At SmartTrack, privacy and data security are important to us, and both are paramount to the safety and security of our users and visitors. So is transparency. This promise aims to serve as a clear, transparent and easily digestible summary of SmartTrack’s long standing policies with respect to data privacy, security, and protection, and a promise to our users, visitors, and community.

We have included a few examples of our active security policies and precautions at SmartTrack. These measures, along with many others, serve to create a secure, reliable, and safe system for our users.

STRONG LOGIN DETAILS

We generate passwords using a strong password generator and avoid predictable usernames and credentials. This approach makes it much harder for “brute force” attacks to successfully gain access to our platform. We don’t just apply this principle to website logins; the same level of security is applied to databases and account logins as well.

REGULAR SOFTWARE UPGRADES

Our third-party tools are updated frequently. Often this is in response to new security fixes and overall improvements. We ensure that the software that powers our platform is kept up to date, minimizing the risk of security vulnerabilities and reducing the chance of exploitation.

ENCRYPTED INFRASTRUCTURE

All of our databases and data storage volumes are encrypted at rest. This means that all data submitted to SmartTrack, including assets, emails, records, and feedback, are encrypted and only visible to internal SmartTrack administrators.

INFRASTRUCTURE BACKUPS

We capture and encrypt all databases and preferences on a daily basis and store backups for six months. This provides extra insurance in the unlikely event of serious infrastructure failure.

SECURE HOSTING OVER TLS

All of our platform websites, APIs, and databases are hosted on secure servers running an TSL/SSL certificate. This essentially means that information is encrypted when transferred over the wire. This encryption makes it much more difficult for unscrupulous hackers to see those details.

We also run active monitoring tools to protect our users from things like malware, suspicious code and unexpected file changes, as well as logging platform activity to flag any unusual behavior.

IN CLOSING

At SmartTrack, we are dedicated to earning and keeping your trust as you use our platform and participate in our community. Our goal is to make it easy for you to understand your privacy choices and we are fully committed to providing the data privacy and security that you expect. As we strive to maintain the highest standards of security and transparency, we welcome your feedback, comments, and questions at hello@gosmarttrack.com.

To learn more, drop us a line - hello@gosmarttrack.com

Updated August 9, 2020